Updated 24 October 2026

How can we help?

Help with your website, account or payment, from the Taika team.

Email mikael@ssquad.info. Include your project name and a short description of what happened. For a payment question, include the invoice number or payment date if available. Never send card details, passwords or sign-in codes.

Invoices and company details

Buying for a business? Add your company name, billing address and, where applicable, VAT ID in secure checkout before you pay. Available payment methods depend on your location, device and purchase.

After payment, open My websites and choose Payment details & receipt for your project. When available, you can view the official invoice or download its PDF. Where enabled, Manage billing opens Stripe’s billing portal for available invoice history, billing details and subscription controls. Updating details there applies to future invoices; contact us if an issued invoice needs a correction.

A payment is still being checked

Some payment methods take longer to confirm. Check your payment details before starting another checkout. If your bank shows a charge but Taika has not confirmed it, contact us with the project name and payment date. Your private draft remains available while we investigate.

Cancellation, refunds and billing issues

Use Manage billing in My websites for the subscription controls available to your account. For a refund request, disputed charge or an unavailable invoice, email us. We review requests against the agreed service terms and applicable rights. Payment does not publish your website automatically.

Your website and account

Sign in with the same Apple or Google account you used originally. For project delivery, content or domain questions, open Launch & care after signing in, or email us if you cannot access your workspace.

Privacy and accessibility

Contact us for a data access, correction, export or deletion request. We may verify your identity first. If you encounter an accessibility barrier, include your device, browser and the action you could not complete. See our privacy notice and service terms for more information.